Our Commitment to Satisfaction Online purchases require flexibility and support. Our Site understands that and wishes to create a satisfying and enjoyable shopping experience for you.
The guarantees below were written to accommodate customer’s needs and also to address the specific nature of our merchandise.
If you can’t find the answer to your questions about our guarantees on this page, please feel free to visit our Contact Us page for customer service assistance.
Do you have a guarantee or warranty? Yes – we choose products to sell based on their excellent designs and proven reliability. Therefore, the quality is guaranteed.
We check all of your orders during the packing stage to make sure that the right accessories are included.
We have a QC team who tests your ordered products are functioning correctly before they are packed and sent to you. This is in addition to the normal quality assurance checks that all the goods have passed in the factory line.
All our products are covered by a 7-day policy for return and 7-day policy for exchange after you receiving your product.
In essence this means that faulty products can be returned to us by confirming the obvious quality defects, we will make the repairs or instant exchange and ship them back to you. Address for return is submitted in the meanwhile of acquiring the return merchandise authorization (RMA). Quality problem can be defined as obvious quality defects, the no following of customization requirement and size deviation from the posted size criteria.
Please contact customer service representative as soon as possible in case the finding of serious damage or obvious color differentia on product received. We will arrange your request for exchange or refund after the faulty confirmation.
For lost package
Package lost during the ordinary shipment period can be treated with full refund.
For pending order
We shall proceed to partial refund when comes to the circumstance of order pending due to no receiving of response from customer in the event of misinformation on the order such as no telephone number, email address and ambiguous delivery date required by the customer, etc. within 15 business days.
For return and exchange on goods of voucher discount
Order paid by voucher can only be issued with exchange requisition in the event of finding quality problem in 7 days from the date products received.
Please ensure the product is unused and head back to the designated address. A new order with the same merchandise will be replaced as long as received the returning package if reaching to the agreement of item exchange. The providing of tracking information after dispatching the package to the returning address is appreciated.
Can Products Be Returned For Refund or Exchange? We will try our best to make sure the products shipped to our customers are in good quality.
Pls see our Return policy